Support

We’ll help you get back inside.

Most access issues come from the wrong wallet network, an unconfirmed transaction, or a different Google account.

Membership not active?

  1. Confirm the transaction succeeded on BaseScan.
  2. Confirm you sent the selected token—USDC or USDT—on Base.
  3. Sign in with the same Google account used during checkout.
  4. Send us your transaction hash if the payment succeeded but access did not update.

Video playback

Disable aggressive content blockers for this site, make sure Bunny Stream is allowed, and try a current Chrome, Firefox, Safari, or Edge browser.

Refund and recovery

Blockchain payments are irreversible. Contact us with the transaction hash and circumstances; any remedy is reviewed under the published Terms.

Contact support